FREQUENTLY ASKED QUESTIONS

A: Simply fill out our contact form with your desired product/color sample and we will mail it out to you within 3-5 business days. Samples are also available for pick-up per request. Please be sure to give us a call or fill out our contact form to ensure we have your desire sample in stock.

A: You will be contacted by one of team members to discuss your order, inventory, shipping timeframe, to ensure your square footage is correct and schedule a delivery or pick-up. Once the details have been squared away, we will send you a final invoice to complete your order and process your shipment.

A: Due to the nature of natural products, there is no way for us to guarantee that your product will be the exact shade or exact design of your sample or photos seen. We do our best to post all variations in order to ensure our client is aware of the changes in color depending on the batch it came from.

A: All of our products vary in shipping times. If we have your product in stock and you are local to the South Florida area, we can arrange for a delivery or pick-up as soon as the next day. If you are out of state, shipping times will depend on product inventory, manufacturing times for custom orders, as well freight times. We can provide estimate timeframes before your purchase is complete.

A: Every purchase requires payment in full before we are able to deliver any materials.